Who do you trust with your special, beautiful area rugs?

As you can see in the video above, your handmade area rugs are pretty special. Who do you trust to clean yours? For those of you in West Michigan, Randy’s Carpet Care offers in-home as well as in-shop professional cleaning of all kinds of area rugs. We’ll even pick-up the rugs from you and deliver them back to you after they’ve been carefully and professionally cleaned. Call today for details. (616)392-1400

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How much time to complete this important operation?

by Jeremy Strickland


Above you, the florescent lights are blinding. To your left and to your right, hospital staff comes and goes in powder-blue scrubs, gloves, masks, and skull caps. They poke and prod your arms while words of comfort escape their lip-less faces. Your gurney is moving now, one of the wheels a bit squeaky. Above you, lights come and go. A woman’s voice announces a Code 6 in Emergency, Code 6 in Emergency. Above you, a surgeon’s head moves into your line of sight from a funny angle, blocking the lights. “Don’t worry, ma’am,” she assures you as you pass an orderly with a cafeteria cart, broadcasting the scent of turkey and mashed potatoes at your nose. “Brain surgery is routine. We do it all the time, every day,” she continues. You smile at her as best as you can with the oxygen tube in your mouth.”Why, we’re so efficient, we’ll have you in and out of the operating theater, alive and well in under an hour or your money back! Guaranteed!”

Wait. What?!?

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Some things shouldn’t be rushed. Carpet cleaning isn’t brain surgery, but it is an operation in your very own sanctuary, a science and an art with a right way of doing things and a wrong way of doing things. Some carpet cleaning companies will “gun and run,” valuing quantity (more customers crammed into a day equates to more cash in pocket, after all) over quality work. Well, a fast cleaning is not synonymous with a job well done.

How long should it take? Until the job is done.

An hour is not a sufficient amount of time to dig into a frontal lobe or to clean the carpet of an entire apartment, let alone a house. In most cases, if a technician gets a job done this quickly, he’s sacrificing quality in one way or another. When deciding on the right carpet cleaning company for you and your family, be sure to ask about timing. Take advantage of offers for free estimates, as this will give you the opportunity to elaborate on your priorities and gauge realistic expectations for your cleaning, including cost, quality commitment, and timing. That’s using your brain!

Carpet cleaning is routine. We do it all the time, every day. Randy’s Carpet Care will be in and out of your home in the time it takes to ensure a job performed to our own award winning standards. Guaranteed!

Call today for your free estimate: (616)392-1400

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4 Excuses You’re Making That You Should Immediately Reconsider

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“Our carpet doesn’t look that dirty,” he says.

“We take our shoes off at the door,” she says.

“The carpet is only three years old,” he says.

“We didn’t want to have it cleaned because it’ll get dirty faster,” she says.

Excuses, excuses!

Professional carpet cleaning can be what you might call a “Tolerated Inconvenience.” While it’s quite nice to see and smell a clean carpet after the job has been finished, there are several points that give people pause when considering making the call. Some folks struggle to justify the expense. Besides cost, you also have to take the time out of your schedule to meet the technician, not to mention getting your house ready before they arrive. For some of those folks, that preparation may involve turning their kitchen into a storage space – i.e., an obstacle course – for a day. Speaking of obstacle courses, what about the time it takes the carpet to dry after the cleaning? Do you need to install monkey bars through your hallways and travel hand over hand in an effort to avoid walking on the wet carpet?

It’s easy to understand why folks make excuses and go without professional cleaning for long periods of time. Unfortunately, these excuses may end up being more costly than a cleaning, as cleaning is always cheaper than replacement. I’ve addressed preparation and dry time before, so let’s focus on the four excuses we opened with.

  1. “Everything looks okay to me.” What you don’t see is just as gross as what you do. Dead skin cells, hairs, germs, allergens, dust, grease, and dirt will build up over time, regardless of vacuuming. When you can see that your carpet is dirty, when all of the aforementioned particles have have come together to form visible spots and paths, this is a dirty carpet at critical mass. (This is also true of your upholstered furniture.)
  2. “No shoes!” This is smart. Best to keep whatever you’ve stepped in outside. However, you’ll notice that several of the elements I listed above don’t come from outside, they come from your family and pets. Also, as the carpets build to critical mass, your feet are picking up particles from high traffic areas and dumping them in less trafficked areas while the air flowing through your house is doing much the same.
  3. “This carpet is like new, man.” Can you imagine buying a new shirt, wearing it every day, and not washing it for one, two, or even three years? No way. Regular professional carpet cleaning isn’t just to keep things pretty, as we’ve discussed, and warranties oftentimes require it or they become void.
  4. “Cleaning makes it get dirty faster.” Ever see that episode of Seinfeld where Kramer warns Jerry not to shave his chest hair, saying that it’ll come back thicker and fuller each time? This is the same kind of false logic in the “cleaning makes it dirty” excuse. Properly performed Hot Water Extraction (aka steam cleaning) will not accelerate soiling from henceforth. There is an improper method, however, and I’ve written about both of these methods here.

When hiring a professional carpet cleaning company, you can expect them to do everything possible to mitigate the “Tolerated Inconvenience” of the process. If you have any anxieties about it, an excellent first step is to call and schedule a free estimate. With an estimate, you’ll know exactly what to expect, how to prepare, and what the cost will be beforehand. So, don’t make excuses. Call today!

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Best of the Best (x14)


Thanks to the support of our loyal customers, Randy’s Carpet Care has again been voted “Best of the Best” by the readers of the Holland Sentinel. This is the fourteenth consecutive win for us in the category of “Carpet Cleaning.” From our families to yours, thank you to all who took the time to cast their vote. You are appreciated!

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Do You Even Know About This Inconvenient Law?

A cautionary tale by Jeremy Strickland

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Murphy’s Law is “If it can go wrong, it will.” With this in mind, it’ll be no surprise to you, dear reader, that the day after I last cleaned my carpets, a meatball got up off of my little boy’s dinner plate and leapt from the table top, splattering on the carpet by Vik’s feet. A red radius of grease and tomato sauce exploded from the orb as it made impact. Oh, the carnage!  Come to think of it, given the timing of this incident, it has got to be an example of another law altogether, not necessarily pertaining to what can go wrong so much as when. Let’s call it “Viktor’s Law.” We’ll state it as, “If it can go wrong at an inopportune time and/or location, it will.”


Now, I’m fortunate enough to be trained as an elite specialist in this kind of situation. Not only could I adeptly navigate Vik’s mourning of his lost meatball (with a rousing chorus of “On Top Of Spaghetti”), I also possess the know-how to deal with the crime scene. No problem. I’m a professional carpet cleaning technician. I got this.

But what if I wasn’t a carpet cleaner? What if I was an accountant who didn’t know all of the words to “On Top of Spaghetti,” let alone how to remove a spot from the carpet? How would I know what to do in this situation? Would I even know whether or not the spot was something that I could treat myself? Probably not.

Because no two spills or spots are the same, different chemicals and different processes are required in order to get optimum results. Let’s look at a few spots that an accountant (or you) could handle on her own, and then we’ll talk about other spots which are best left to a professional.

Vomit and feces, gross as they may be, can usually be cleaned out of your carpet without calling in a professional. I’ve outlined this process in detail here. Gum can also be taken out with DIY methods. What you want to do is, fill a sandwich bag with ice, seal it, and leave it on top of the gum for 20-30 minutes. Once the gum is frozen(ish), it’ll be simple enough to scrape it off of the carpet strands. Whatever spotting is left can probably be removed with hot water and a little dish soap. Don’t use other soaps. Unless you can rinse and extract, soaps will leave residues in the carpet that act like a tar pit; every dinosaur that walks by will leave a fossil behind, and the cleaned spot will get dirty again quick. Instead of soaps, distilled water, vinegar, and hydrogen peroxide are better options. Vinegar’s a fine disinfectant (and bleach alternative) and peroxide is excellent for organic spots. Peroxide and cold water may even do the trick for cleaning blood out of your carpet, but I wouldn’t risk it if I were you. If you apply any heat or chemicals, you could end up cooking the blood, making it impossible to remove.


So, cooked blood. Yeah. This is a good point to discuss what to call a professional in for:

  1. Red wine. Attempt to clean this yourself, and you risk shifting the PH, which will make cleaning more difficult, maybe impossible, even for a professional.
  2. Plant messes. You’ll make things worse by grinding dirt into the carpet’s backing.
  3. Paint, nail polish, ink, or wood stain. Don’t touch it. Abandon ship. Run away! Let it dry. If you attempt a cleaning, you could spread it.
  4. Urine. Ammonium salts form in the residues, making for a difficult spot which can stay moist underneath the carpet for years(!). I’ve written about this in detail here.
  5. Anything spilled on wool or other natural fibers. You’ll ruin the carpet. Remember Murphy’s Law?

Murphy reminds us that things will go wrong, and Viktor reminds us that things will go wrong in the wrong place at the wrong time. If you’re in West Michigan, you’re lucky to have Randy’s Carpet Care available to right these wrongs for you – any time, any place. Estimates are always free, so when in doubt, call (616)392-1400 and ask our receptionist to send me out to meet you. Just be gentle if you want to talk about leaping meatballs. The wounds are still fresh.